Improve your service-culture with this quote workshop

Have this great workshop with only a quote: 

Yes, quotes like this below really makes a difference. But only a small one. Very small to be honest. But this quote could be the intro to a workshop that involves all team members.



If you have a 'democracy' in your workplace that allows everyone to speek and ventilate ideas and thoughts and problems - try it. Here comes a plan:


Start by showing the quote. Tell your team that great customer service is essential to becoming a world class company. Ask: So what do you see when you read this quote?

10 usable statements

Acknowledge every message by saying: Good point. Very accurate. I like it. Now tell them that you are all going to work with how the service culture really works in your company. The workshop must end up with 10 statements ready for use by everybody.

Workshop target

The target of the workshop is to find answers and actions to: This is how we like it. This is how we prefer to deliver service. This is the behaviour we must aim at.

Check that it works

And if you want to check how it works - use the quote again. Need more? Please do not hesitate to ask.

Have a great workshop!



Michael Meinhardt
LEADERSwarehouse.com 
☎ +45 71 92 55 63 ✉ info@LEADERSwarehouse.com

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